Meet your newest IT Service desk engineer – and she’s digital

Meet your newest
IT Service desk engineer
– and she’s digital

Amelia is an experienced IT service desk engineer. She can troubleshoot VPN issues, handle ticket management, outlook issues, request new IT equipment, setup WIFI access, and perform tons of other administrative tasks.

The only thing that sets her apart from you or me – she’s digital.

Meet your newest IT Service desk engineer
– and she’s digital

Amelia is an experienced IT service desk engineer. She can troubleshoot VPN issues, handles ticket management, outlook issues, request new IT equipment, setup WIFI access, and perform tons of other administrative tasks.

The only thing that sets her apart from you or me – she’s digital.

Amelia is an industry-leading, cognitive AI solution from IPsoft – a disruptive technology company with two decades of experience transforming business performance through the use of automation and digital labour.

As a digital employee, Amelia is designed to work in tandem with human employees, not replace them. Her purpose is to manage high-volume and repeatable tasks for IT Service Desk and other functions, and as a result enable human employees to concentrate on high-value tasks – enabling your business to have a hybrid workforce, where digital and human workers collaborate for greater business value.

Digital employees made for repetitive, administrative tasks

Amelia does not experience boredom in the role that would typically result if a real person were to perform repetitive, administrative tasks.

Greater efficiency and scale – Amelia performs 1000s of tasks at the same time. No more IT Service Desk tickets and queues.

The cost for hiring Amelia is far lower than the cost and overheads of real people perform the same administrative tasks.

Don’t spend weeks on training – a ten-minute setup process is all it takes to get Amelia up and running for your business.

As a result, your business can utilise human intelligence for more high-value, complex problem-solving jobs, and drive your business growth and revenue forward.

Digital employees bring real bang for buck

Amelia was first introduced to the market in 2014. She has since gone through many updates, and has worked across all types of industries. She has delivered ROI at scale for some of the world’s leading brands, including:

  • A 93% reduction in average IT resolution time at a global investment bank
  • 6,000 automations created for a top media services company
  • Handling 82% of support requests through 80,000-plus conversations for a telco company, providing support to 20,000 employees
  • Re-distributing 70 IT-related man-hours per day to higher-value tasks at an insurance company
  • 250,000 calls aided by virtual intelligence per month at a major insurance agency
  • 70% of customer service interactions at a retail bank handled entirely by virtual labor

What about data privacy?

Digital employees like Amelia do not store your data beyond name, email, phone number and employeeID – If you grant IPsoft the ability or permission to see any additional data for troubleshooting, it is encrypted and secure, and treated as confidential and subject to all applicable data compliance and privacy laws. Data provided to IPsoft is encrypted and secure at all times.

What are all the skills Amelia has to offer?

Account Management

Unlocking a user account
Reset password
Create a new user account
Remove a user account

Ticket Management

Find status of a ticket
Look up ticket status
Cancel a ticket
Re-open a ticket in ServiceNow

Office Technology

Configure a new printer
Troubleshoot printer issues
Request a new laptop
Request a new phone
Report a lost or stolen device

Messaging Management

Setup calendar event in Zoom or Webex

IPT Management

Reset Cisco voicemail PIN
Setup Cisco phone profile
Remove Cisco phone profile

Virtual Desktop Management

Request for USB Exceptions

Office 365

Send an email
Get contact details
Set up an appointment
Look up an appointment
Reschedule an appointment
Cancel an appointment
Reserve a conference room
Cancel a conference room

WiFi Management

Troubleshoot Wi-Fi connectivity issues

Email Management

Troubleshooting Outlook issues
Configure Outlook on an iPhone & Android
Recover deleted email

Connectivity Management

Enable new VPN account

Server Management

Restart a UNIX server

Vendor Relationships

1Desk Utility Manager
AWS Cloud Expert
Cisco Networking Manager
EMC Storage Management Specialist
ERP Manager
IBM Cloud Specialist
IP Telephony Manager
Java Virtual Manager
MQ Management
Middleware Manager
Oracle Database Manager
SQL Server Manager
Service Desk Manager
Unix Server Manager
VMware Manager
Windows Server Manager

What languages can Amelia work in?

Amelia is multilingual, and can serve users in different countries and regions. English, French, Spanish, German, Swedish, Dutch, Norwegian, Danish, Japanese, Italian – she has them all covered.

How do I book Amelia through Bench?

Booking Amelia for your business on Bench is quick and painless.

1

Broadcast an opportunity for an IT Services Desk Engineer role. As soon as Amelia matches to your requirements, she will make an offer – access her profile and assess her capabilities for yourself.

2

Once booked, an instance of Amelia will be created for your business – the setup process takes only 10-minute, and you can authorise her to manage the IT systems and assets, and enable her to communicate with staff via your channels – be it phone, SMS, Slack, MS Teams, or Skype for Business.

3

That’s it! Simply introduce her to your organisation and customers, and employees can start interacting with her. She will continue to learn instantly about your organisation’s customised processes and improve exponentially, so you’ll see the benefits quickly.

Book Amelia for your business

Amelia is the first-ever digital employee available on Bench, and we’re excited to share her incredible benefits with you.
BROADCAST IT SERVICE DESK ENGINEER OPPORTUNITY