USE CASE: IT SERVICES
Leveraging ‘digital ecosystems’ to orchestrate partners and supply faster, smarter solutions.
Digital transformation is not a new concept.
Those in the IT Services industry are all too familiar with end user requests skyrocketing in the past few years for cloud migration, remote communication system installation, security services and more.
This has put the pressure on resellers and partners delivering the project to fulfil their service requirements quickly if they don’t want to lose opportunities. IT partners need to be proactive, having skilled resources available at any given time whenever and wherever there is demand.
Businesses that are managing complex project opportunities face significant challenges in sourcing the right mix of skilled resources, including being overburdened by time consuming administration processes within the service delivery teams. These challenges increase rapidly as more solutions see multi-partner involvement.
The archaic methods of silo-ed emails, multiple spreadsheets and ‘phone-a-friend’ mentality with which businesses have supplied solutions over the last decade and more, are no longer viable as they raise the danger of ineffective communication and collaboration, and limited geographical access to skilled resources.
Using Bench to access the benefits of ‘digital ecosystems’
Through Bench, many businesses are bringing their partner networks together into a digitally accessible ecosystem, in order to simplify the process of managing and fulfilling service requests.
Unified communication and services delivery
With everyone on the one platform, partners and end-users have had the ability to easily post opportunities for mid to longer term projects and quickly tap into a network of resources, including their own engineers, and 3rd party suppliers and contractors on the platform, in a matter of minutes.
Smart technology benefits
Bench’s automated ‘Expertise’ search engine help match project owners with suitable partners, with our % Scoring feature allowing for faster decision making when it comes to booking the right service providers. Our suite of tools, including real-time alerts, a bidding system, in-app video and chat functionality, onboarding packs and more, have enabled businesses to effortlessly engage partners on Bench.
Growing ecosystem enables new alliances
With the option to allow partners in the ecosystem to onboard their trusted resource networks, we’ve seen businesses expand their ecosystems. This has led to new members bringing in opportunities, and forming of new synergies and solutions. Bench customers have been particularly pleased with invited partners only needing an average of 3 minutes to set up their profile and get started on the platform.
New monetisation opportunities
IT businesses that orchestrate the network and maintain the relationships can choose to act as ‘middle men’, or let partners deal directly with other parties. In either scenario, businesses have employed monetisation strategies for facilitating new relationships and service delivery through the platform, by setting booking fees for both consumers and suppliers, opening up new revenue streams for themselves.
How the ecosystem members benefit from using Bench
Partners and Resellers
They can quickly tap into a broad ecosystem of resources, that provides them with a vast array of skills and resources they would otherwise not have access to. They can also extend their offering to their own clients, by creating synergies with new partners and bringing new IT competencies to the table quickly and cost effectively.
They can offer end user access to partners without the hassle of sourcing them or managing them. Bench enables them to simply direct end-users to a network that would fulfil their requirements as soon as products are sold, and wherever support is needed.
They can grow their business and create new opportunities with little effort. This happens through access to projects they would otherwise not know about, and the tools to work transparently and quickly with all involved parties.
Bench ‘Expertise’ Catalogue
With businesses already using Bench, our catalog of available capabilities ready for you to book include: